4 Nov 2020

Imagine The Future of Retail with Digital Tech

Over the years, consumers have been increasingly fulfilling their retail needs through digital and virtual platforms, as compared to traditionally physical options. This phenomenon has been further amplified by the Covid-19 pandemic, which has made living and working remotely and safely more crucial than ever before.

The Imagine The Future of Retail with Digital Tech webinar will gather industry experts to share how they solve some of the biggest challenges in the sector by applying digital technology solutions such as in-store crowd detection, online search optimisation, digital payment and consumer intelligence analysis.

4 November 2020 (Wednesday)
3.30 pm - 5.00 pm (GMT +8)


  • Gain insights into innovations for retail technologies
  • Discover the latest trends in the retail sector for retailers and consumer brands
  • Find out more about the opportunities available for retailers during the panel discussion



3.30 pm – 3.35 pm (GMT +8)         
Introduction by IPI

3.35 pm – 3.50 pm
In-Store Analytics Using Computer Vision & Machine Learning
By Shaun Kwan, COO and Co-founder, Trakomatic

3.50pm – 4.05 pm
E-Commerce Smart Search & Recommendation
By Brendan O’Shaughnessy, CCO, ViSenze

4.05 pm – 4.20 pm
Digital Payment & E-Wallet
By Kelvin Lam, Head of Business Development, EZ-Link Pte Ltd

4.20 pm – 4.35 pm
Intelligent Omnichannel Engagement for Retail Shoppers
By Sujoy Golan, CRO, Vizury

4.35 pm – 5.00 pm
Panel Discussion: Latest Trends in Retail Space and How Retailers Can Grow with Digital Tech After Covid-19


  • Shaun Kwan
  • Brendan O’Shaughnessy
  • Kelvin Lam
  • Sujoy Golan
  • Bikash Kumar, Managing Director, Integrated Retail Management Consulting Pte Ltd

4.45 pm – 5.00 pm



Shaun Kwan
COO and Co-founder, Trakomatic

Shaun holds an MBA from Strathclyde University majoring in Advance Strategic Marketing and studies Strategic Business Frameworks in the University of Chicago Booth.

With more than 20 years in IT background, his tenure extended from IBM with a Client Sales Profession Certification transiting to a global distributor and has consistently earned acknowledged accolades and awards in the industry. His last role as the VP Sales, APAC has enhanced his vast exposure in Sales Management across the region with diverse understanding of the different business and social cultures.

Through the years, Shaun has been instrumental with in-depth involvement in various Start-up/SME ranging in industrial manufacturing, technology and online games. Shaun conducts Business & Sales Mentoring across Retail, Industrial, Technology, Properties and Financial Planning coaching in various disciplines and strategies. He has in depth understanding of the challenges faced by Start-up/SME and has developed great empathy to customize his coaching approaches accordingly.

Highly rated by most of his workshop students, Shaun has successfully differentiated himself not just by delivering frameworks, his hands-on exemplary field involvement has been highly acknowledged. As a start-up entrepreneur himself, he is currently a founder in various investments.

Brendan O’Shaughnessy
CCO, ViSenze

Brendan O’Shaughnessy is the COO at ViSenze, an artificial intelligence company powering visual commerce at scale for brands and publishers. In this role, Brendan is responsible for the company’s operational, go-to-market strategies solutions development, as well as leading global sales initiatives. Since joining ViSenze, Brendan has played a major role in growing the company’s client base and solutions offering, and continues to do so through his sales leadership. Prior to ViSenze, Brendan was in business development at Amazon Web Services, a consultant for Capgemini, and was the Vice President of Sales at Ooyala.

Brendan has 25 years of experience in digital technologies with areas of specialization in B2B SaaS, eCommerce, and retail. Outside of work, Brendan enjoys sports, reading, and family time.

Kelvin Lam
Head of Business Development, EZ-Link Pte Ltd

Kelvin Lam has been the Head of Business Development for EZ-Link Pte Ltd since 2012. He is responsible for the overall driving adoption and transactions in key verticals primarily in Public Transport, Retail and Motoring (Car Parking and Electronic Toll Payments) through the ez-link card, Singapore’s leading contactless smart card. He also manages the portfolio of consumer and corporate verticals for Prepaid Mastercard for EZ-Link as a Prepaid Card Issuer since 2008; the first non-bank card issuer for Prepaid Mastercard cards.

In 2017, together with key stakeholders of EZ-Link, the launch of the EZ-Link app has brought about opportunities for Kelvin to work on value propositions that would bring convenience to EZ-Link’s customers such as the management of ez-link cards, contactless top ups, auto top ups and EZ-Pay; Singapore’s first free card-less ERP payment service. The EZ-Link Wallet is a personal mobile wallet within the EZ-Link App that allows consumers to make payments conveniently at retail outlets domestically & overseas by scanning a SGQR Code or at an Alipay Connect-enabled merchant.

As a connectivity to millions of EZ-Link customers, he also oversees EZ-Link Rewards where it allows EZ-Link to connect merchants with customers through the loyalty platform.

Sujoy Golan
CRO, Vizury

Sujoy heads Vizury, Affle's Omnichannel Marketing Platform. A marketer with over 15 years of experience - he has built and scaled high-growth B2B and consumer businesses across Fintech, SaaS and eCommerce. In his last role, he was instrumental in building Lendingkart (a Fullerton Financial Holdings investee company) into a leading fintech for SMBs.

Bikash Kumar
Managing Director, Integrated Retail Management Consulting Pte Ltd

Bikash is the leading customer success initiatives within Integrated Retail and brings a combination of business domain knowledge as well as online and Omni channel retailing.

Holding an MBA with specialization in Marketing Strategy, Bikash has deep understanding of new technologies and their application across consumer facing businesses.

He is a recognized thought leader and has been invited to speak at industry forums across North America, Asia and Europe.

Bikash is an avid runner and has completed several full marathons.




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